Customer Success Lead

London, United Kingdom

🧩 About us 🧩

We’re on a mission to simplify  workforce compliance so that employers can quickly and easily onboard and maintain happy, empowered and compliant workforces

We believe in a future of work in which technology is at the heart of background vetting. By creating an ecosystem of employers, candidates and recruitment agencies, we are aiming to create an effective and transparent process that reduces cost and frustration and ensures that roles are filled by high quality candidates in a timely manner.  

Having taken on external investment, we now offer a range of solutions to help all involved in the ecosystem; employers, recruitment agencies and candidates.

We are currently looking to hire a proactive Customer Success Lead to join our team and help shape the future of our business.

💪 What the role involves 💪

  • Providing excellent front line support to platform users by responding to customer queries, resolving incidents and providing information to clients as required.
  • Managing the onboarding and set up of new clients, including training and customer account creation
  • Delivering on CSAT/NPS and KPIs through quick resolution of tickets, data-driven analysis, planning and execution.
  • Preparing management reports and ensuring Hubspot record maintenance.
  • Being the voice of the client, collaborating with our product, tech and commercial teams to identify opportunities for product and service improvements.

✅About you ✅

  • At least 2 years of customer facing experience, ideally in a B2B SaaS business.
  • Desire to work in a fast-paced start-up environment and go the extra mile to delight customers.
  • Ability to communicate with clients to the highest standard and deliver great service.
  • Team player with strong interpersonal, relationship-building and  stakeholder management skills.
  • Tech savvy and willing to learn about the product’s functionality.
  • Proven experience working with Hubspot CRM or a similar system.
  • Desire to get stuck in and think beyond the task at hand at times when things are complex.
  • A keen eye for detail, strong work ethic and drive to succeed.

💸 What we can offer 💸

  • 🙌 Meaningful work and the opportunity to join and be part of a highly driven and passionate team early stage start-up team 🙌
  • ✨ Competitive Salary of £25-£30k ✨
  • 🍺🥤Monthly team socials and quarterly team building activities 🎭🏓
  • 🌴 25 days base holiday per year plus bank holidays + a day extra for your birthday ⛷
  • 🌱 Professional growth potential – we believe the entire team should be involved in various aspects of the business 🌱
  • 🏡 Friday WFH 🏡
  • 💰Company bonus scheme 💰
  • 📠 Latest tech and hardware supplied from day one 📠
  • 🐶 Dog friendly office 🐶
  • 🌳 Office location surrounded by parks, leisure facilities and ability to support different elements of your wellbeing 🎾
  • ☕ Good coffee and healthy snacks in our lovely North London office ☕

📝 The process 📝

We will review your application and aim to get back to you within two weeks. If we think you’d be a great fit for our team, this will be followed by:

  • 30 minute video or phone chat with our HR Director
  • One hour test, followed by an interview with a team member at our London office
  • Final round interview with our Managing Director and another team member
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